What to do when Windows won't boot?
Generally, when the PC won’t boot to the windows indicates it cannot detect a boot device or the boot device has some issue that the operating system cannot be read during the booting process. The booting process will first detect the peripherals and devices to make sure the hardware is ready. Next, through the BIOS firmware, it would assign to boot from the boot device with the first priority. Then to read the assigned boot device to enter the operating system.
Please follow the troubleshooting methods below:
- To confirm the boot device can be detected normally
- To confirm the BIOS booting setup
- F11 to boot from the selected boot device
- To confirm if there is any other USB devices connected to the PC
- Cross-testing with another boot device to confirm if the OS system file is damaged
- Re-install Operating system
To confirm the boot device can be detected normally
Upon powering on the PC, please start hitting the [Del] key continuously to enter the BIOS menu
Go [settings] → [System status] to confirm if the boot device has been detected.
To confirm the BIOS Booting setting
Upon powering on the PC, please start hitting the [Del] key continuously to enter the BIOS menu
Click [Boot] → Select [Boot mode select]
Select boot mode that fits your need. For Windows 7 please select [LEGACY+UEFI], For Windows 8/10, please select [LEGACY+UEFI] & [UEFI] respectively to see if it can boot to Operating system.
Select [Boot Option#1]
Make sure the [Boot Option#1] is set as [UEFI HARD DISK] or [HARD DISK]
Select [UEFI Hard disk Driver BBS Priority] or [Hard disk driver BBS Priority]
Select [Boot Option#1]
Confirm [Boot Option#1] is set as the boot device
F11 to boot from the selected boot device
Upon powering on the PC, please start hitting the [F11] key continuously to enter the boot device selection. Choose a boot device to see if you can enter the operating system.
To confirm if there is any other USB devices connected to the PC
During the booting process, the PC will detect all of the peripherals, parts and devices. The USB devices might slow down the booting process or even affect the OS booting operation. Please remove all of the USB devices and power on the PC, see if it can enter the Windows environment.
Cross-testing with another boot device to confirm if the OS system file is damaged
Please test with another boot device with an installed Operating system, see if it can enter Windows environment.
If the other boot device can boot to Windows, it proves the original one is abnormal.
If the other boot device can’t enter Windows environment either, please reinstall operating system with follow steps.
Reinstall Operating system
Create a new boot device and boot with this newly installed OS device. If the PC can boot to the operating system, it shows the previous System files is damaged.
