Answer

If the device restarts repeatedly with the message “Getting Windows ready. Don’t turn off your computer” after the startup, please follow the information below to troubleshoot.

A. Restore to the original state and perform an EC reset.

    If a hardware upgrade is performed before the issue occurred, please replace the components with the original parts and check whether the problem is resolved. If there is no hardware upgrade before, please remove all the external devices, including but not limited to mise, keyboard, external monitors, USB flash drive device and follow the FAQ-9990 to perform an EC reset and restart the device.

 

B. Uninstall the latest updates

    If the device was installing the latest updates before the problem occurred, please refer to FAQ-8791 go to Troubleshoot > Advanced options > Uninstall Updates > Uninstall latest quality/feature updates.

 

C. Start Startup Repair.

    (1) Restart the device and press F3 when the MSI logo shows up to enter WinRE.

    (2) Go to Troubleshoot > Advanced options > Startup repair.

          

D. Check and repair file system errors and bad sectors on the C: drive

    (1) Go to Troubleshoot > Advanced options > Command prompt

         

    (2) Enter “chkdsk /r c:”

    (3) After the repair process is done, enter “sfc /scannow”

    (4) After the scan process is done, enter “Exit” and select “Continue” to enter the system.

 

E. Restore the device

    If a restore point was saved before, please follow the steps below to restore the device.

    (1) Go to Troubleshoot > Advanced options > System Restore

         

    (2) Select the Windows account and enter the password to log in.

    (3) Select the restore point you’d like to use, and follow the instructions to start restoring the system.

 

F. Reset this device

   (1) Go to Troubleshoot > Reset this PC

       

   (2) Select “Keep my files” to remove apps and settings but keep all the personal files

        

   (3) Select Cloud download or Local reinstall to start reset the device.

 

G. Perform a factory reset

    If the problem isn’t resolved after following the steps above, please go to WinRE > Troubleshoot > Restore MSI factory settings > follow the instructions to start a factory reset.