There is an exclamation mark on the optical drive device and it shows error “Code 19: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged” in device manager.
LastUpdate : Thu, 02 Jul 2015
Answer
Microsoft website has mentioned this Cold19 issue. Please refer to it.
https://technet.microsoft.com/en-us/library/cc772156(WS.10).aspx
You can try the solution from KB929416.
https://support2.microsoft.com/default.aspx?scid=kb;EN-US;929461