FAQ List

Notebook - Does the GT70 (1762) have virtualization support?
Notebook - What is MSI 3D Boost Technology?
Notebook - I want to upgrade the HD/SSD on my MSI gaming laptop (G series). Which drives are supported?
Notebook - I have a shortcut icon for "Click Me" on my desktop. What is this icon?
Notebook - What does the "Turbo" button do on my GE60/GE70 laptop?
Notebook - When surfing the web using WLAN on battery mode with my EX460 (MS-1452), the signal strength bar is flashing continuously and the system lags when executing programs?
Notebook - When using the i7-3920XM CPU with 937-176252-007 barebone laptop, the display disappears intermittently?
Notebook - Can my laptop run Windows XP mode with Windows 7?
Notebook - I cannot connect to Windows Live Messenger on my GT70/GT60 with French Windows 7?
Notebook - How do I increase playback volume? The speaker volume is too low. (Windows 7)

[Windows 10] It failed to access Microsoft applications in the start menu, or these applications show error message or close suddenly, such as photo and music applications.
This is a known issue for Windows 10 and has been found under specific situations and languages such as Hebrew, Croatian... To solve the problem, please keep the internet connected for a while. The...
[Windows 10] Why is there messy code in some programs, such as NVIDIA control panel, Xsplit Gamecaster and Steelseries Engine 3?
This is a known issue for Windows 10 language pack and will be fixed by Windows Update in the near future....
[Game Master] Heroes of the Storm Graphics Tweak Guide
Please refer to the PDF file....
How to use Battery Calibration to calibrate the battery?
Battery Calibration is a built-in battery software, it can help you to calibrate the battery (to reset the battery power setting) through one simple click. To run Battery Calibration, left click o...
When I plug in the AC charger and start charging battery, why does the system show "(plug in, not charging)" even if the battery capacity is not full?
Please check the battery capacity before connecting the AC adapter. If the battery capacity is higher than 90%, the system won’t start charging the battery. This is to avoid the loss of battery life s...
How to solve the error messages of MSI True Color?
Please use the latest version of MSI True Color from MSI Official website.Then, please follow the following document for installing MSI True Color.>> http://www.msi.com/pic/faq/10016291@2015-0709-06...
[Windows 10] When I try to start [Reset this PC] in both Windows settings and F3 Recovery, System will show an error message [there was a problem resetting your PC. No changes were made].
(For Windows 10 pre-installed system only) If the capacity of your system disk, also known as OS_Install(C :) is not more than 128GB, [Reset this PC] in both Windows settings and F3 Recovery might ...
[Windows 10] What should I do if there is a message box showing "The disc image file is too large and will not fit on the recordable disc" when BurnRecovery tool is creating the system recovery disc?
(For Windows 10 pre-installed system only) Please download and update the BurnRecovery tool http://download.msi.com/dvr_exe/w10_BurnRecovery_4.0.1507.1901.zip. Since the disc image file is very la...
How to correctly install MSI True Color?
Please refer to the attached file for correctly installing MSI True Color....
Microsoft Office files (Such as Word) can’t be opened correctly or pops up an error message that program has stopped working.
There might be a software conflict between Bluetooth driver and Add-ins in Microsoft Office. Please try to follow the instruction and stop Add-ins function. Take Microsoft Word 2010 for an exampl...