Warranty Information

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Notebook

Remarks  
In accordance with original manufacturer's products serial number/barcode, notebook products are warranted for 12 months hardware by original manufacturer or purchase date after registering online.
Complete Set of Notebook Barebone In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date or purchase date after registering online.
Hardware parts motherboard, CPU memory,LCD, HDD In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture or purchase date after registering online.
Battery (categorized as Consumable ) In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture or purchase date after registering online.
Adapter (categorized as Consumable) In accordance with original manufacturer's products serial number/barcode, it is warranted for 6 months repair service from its manufacture or purchase date after registering online.
Software Pre-installed Software (including software disk) In accordance with the original manufacturer's products serial number/barcode, software which is not pre-installed in the product is not covered by the product’s warranty. Pre-installed software warranty shall be handled in accordance with Microsoft’s End User License Agreement (EULA) or applicable licenses for such software. MSI assumes no responsibility for any software installed by the customer and will not be liable for any possible breakdown or damage caused by customer installed software. Customer shall directly contact the appropriate software vendor concerning such software issues.
Software included with the notebook(data, Software CD) In accordance with the original manufacturer's products serial number/barcode,In accordance with the original manufacturer's products serial number/barcode, software pre-installed in the products is warranted for 1 month from the products' manufacturing date. Excluding abnormal use or customer induced damage, product software CD’s that are within warranty may be replaced provided customer returns the original, damaged CD to MSI authorized service centers.
MSI NB LCD Panel Dot Standard About LCD Panel Dot warranty standard, please refer to here.  
ADC Coverage Accidental Damage Coverage
  1. ADC is a one year warranty which covers limited accidental damage one (1) year from the date of purchase
  2. Limited one (1) accidental claim per notebook. (WIND Netbook is not covered).
  3. Product must be registered within thirty (30) days from the original purchase date to receive this coverage.
  4. ADC protections covers the following with exceptions to:
    • Drops, spills, electrical surges, and fire.
  5. Does not cover:
    • Cosmetic damages (scratches, dents, … etc), lost, stolen, incorrect or inadequate custom installations, intentional damage, recovery or transfer data, and natural disaster.
  6. This limited warranty applies only to selected MSI branded laptops*, and all accessories that are built in or onto the base unit.  This includes parts or accessories that are required for regular opteration of the unit and shipped with the unit at the point of sale.  The following items (inclusive but not limited to) are covered under this warranty.  CPU, HDD, MEMORY, MOTHERBOARD, MXM GPU (if any), KEYBOARD, TOUCHPAD, AUDIO DEVICES, OPTICAL DRIVES, LCD, Wireless Module, Bluetooth Module (if any), built-in buttons, built-in webcam, AC/DC POWER CORD.
  7. Accidental Damage Coverage only applies to MSI branded laptops* which was purchased in the United States.  This warranty policy DOES NOT apply to MSI Netbook (WIND), barebone, whitebox, or OEM products.
  8. MSI will either repair the original parts with new or reconditioned parts, or replace the notebook with one which is defined by MSI technician as a fully functional equivalent model.
  9. Customer pays one-way shipping; MSI will cover the cost of shipping the laptop back to the customer.
  10. Accidental Damage Coverage only applies to the original owner and is not transferable.


*MSI Branded notebook, which pre-installed Microsoft OS and accompanied by a Microsoft Certificate of Authenticity (COA) affixed to the bottom of computer.

Global Warranty period : 1 year base-on purchase date.
2 year Limited warranty (Include 1 Year Global) on most models.
1 year Limited warranty (Include 1 Year Global) on select models.

*Please check with seller

Product Registration

Please make sure you register online to ensure the warranty date starts at the date of purchase.

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Verify the Original Manufacturer Barcode

Example 1: For notebooks that have a removable battery, the serial number is located inside the battery compartment.
S/N stands for Serial Number
In this example the GP60 2OD-072US represents the model of the notebook, where as the US represents the region.
After the letter K in the serial, the 13 represents the year and the 08 represents the Month, For this example, this unit was manufactured on August 2013.
( Please find the model name from notebook backface )

Example 2:
For Notebook units that do not have removable battery, the serial number sticker is located on the bottom cover of the notebook.

Three steps for repairing

If you encounter any problem in product usage, we suggest you consult the following steps to quickly resolve the problem:

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

AIO Service Policy

Service Item Condition    
IW ( In Warranty) Condition system 12 months
LCD 12 months (Pixel policy: Bright dot max Q'ty 2, dark dot max Q'ty 5, bright dot + dark pixel not more than 5)
Transportation Cost Both side: Customer is covering shipping to MSI, MSI is covering shipping to customer
OOW (Out of Warranty)
CID (Customer Induce Damage)
Condition After 12months warranty service
Repair Cost Labor Fee + Material Cost + Transportation Cost
Transportation Cost both way transportation charges should be covered by customers themselves.

All warranty period is based on purchase date.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, DOA = Dead on Arrival , TAT = Turn Around Time)

Product Registration

Please make sure you register online to ensure the warranty date starts at the date of purchase.

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Verify the Original Manufacturer Barcode

All All-in-One systems will have the Serial Number sticker located on the back of the unit.


( S/N can be found on the back of the unit - on the bottom )

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Motherboard

Warranty Term Remarks
3 years Warranty period of 36 months applies to all msi motherboards.

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Verify the Original Manufacturer Barcode

Example 1: For Motherboard the serial number will be located inside the 24 pin power connector (JPWR1) port.
S/N stands for Serial Number
In the serial number after the letter B, the 14 represents the year and the 12 represents the month of manufacture.
In this example, this motherboard was manufactured on December 2014

(Sticker on motherboard)



(Sticker on color box)

Example 2: The Motherboard’s retail box will have the serial number sticker and will be located on one of the sides on the box.



 

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Graphics Card

Warranty Term Remarks
3 years Warranty period of 36 months applies to all msi graphics cards.

Warranty Exclusions

The following circumstances excluded from warranty coverage

  1. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  2. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  3. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  4. Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  5. Internal or external consumable items of the product itself such as battery, earphone, etc
  6. Accessories or packing material such as boxes, user manual ,etc

To Verify the Original Manufacturer Barcode

The S/N stands for Serial Number and this label is located on the graphic card
Example 1: Within the serial number after the letter B, the 14 represents the year and the 06 represents the month of manufacture. In this example, this VGA card was manufactured on June 2014.


Example 2: Within the serial number after the letter B, the 15 represents the year and the 01 represents the month of manufacture. In this example, this VGA card was manufactured on January 2015.

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Tablet

Warranty Term Remarks
Depending on Territory In accordance with original manufacturer's products serial number/barcode, Tablet products are warranted for 12 months hardware by original manufacturer or purchase date after registering online.
( V-series product won't guaranty all using 0 pixel LCD panel )
Complete Set of Notebook In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Hardware parts Motherboard, CPU, Memory, LCD, SSD. In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Battery
(categorized as Consumable )
In accordance with original manufacturer's products serial number/barcode, it is warranted for 6 months repair service from its manufacture date.
Software & Accessory Software included with the Tablet In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date.
Accessory
(option~ Docking)
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months faulty parts replacement from its manufacture date.

Product Registration

Please make sure you register online to ensure the warranty date starts at the date of purchase.

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Barebone

Warranty Term Remarks
Depending on territory In accordance with original manufacturer's products serial number/barcode,barebone systems products are warranted for 12 months by original manufacturer.

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)


( Please find the model name from MegaPC backface )

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Server

Warranty Term Remarks
Depending on territory In accordance with original manufacturer's products serial number/barcode, servers manufactured from July 01 2003 onwards are by original manufacturer, where as Servers purchased before July 01 2003, are warranted for 1 year.

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Multimedia

Warranty Term Remarks
Depending on territory In accordance with original manufacturer's products serial number/barcode, multimedia products are warranted for 12 months by original manufacturer.

Warranty Exclusions

The following circumstances excluded from warranty coverage

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations, parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, etc.
  7. Packing material such as boxes, user manual, etc.

To Discern the Original Manufacturer Barcode

Example . S120401130EB5 10412 XXXXXX.
(S120401130EB5 refer to product part number, 10 represents edition, 412 represents manufacture year as 2014, subsequent 2 digits represent manufacture week of the year)

 
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