There are many reasons for computer crashes, including software or hardware malfunctions that may cause crashes and instability. This article provides troubleshooting directions and possible solutions. Please refer to the following content.

• Confirm hardware, system settings, and cooling
• Update BIOS, drivers, and run Windows Update
• Focused troubleshooting using Event Viewer
• System restore

Confirm hardware, system settings, and cooling

• Check the computer cables (e.g., power cord, data cable) for looseness or damage.
• Use hardware monitoring software (e.g., MSI Center, HWiNFO) to ensure that the computer's operating temperature is within the normal range.
• If the crash occurs after hardware changes, system or BIOS settings, it is recommended to restore the computer to its previous state and reconfirm.
• Check overclocking settings; after overclocking (CPU, GPU, or memory), temperature rise or instability may occur, so ensure that overclocking settings are within reasonable limits.

Note: MSI desktop products have undergone factory tuning, so it is recommended to use them directly.

Update BIOS, drivers, and run Windows Update

Updates typically fix known issues and enhance system stability, so it's recommended to ensure your computer is up-to-date regularly.

For updating BIOS and drivers, please refer to:

[Desktop] How to update BIOS?

[Desktop] How to update the driver?

Run Windows Update

1. Enter “Windows Update Settings” in the system’s search field and click “Open”.

2. After entering the Windows Update page, the system will automatically check whether there are downloadable updates available for installing; click “Install all” when downloading is completed.

Note: Some updates may need to restart the computer after installation; do not shut down the computer while the computer is restarting as this may cause the update to fail.

3. After updating, you can click “Update history” to view detailed information on recent updates.

Focused troubleshooting using Event Viewer

Record the time of the crash. After entering the operating system next time, open Windows Event Viewer, click on the "Application" and "System" categories on the left, and check if Event Viewer recorded any relevant applications, drivers, or other reasons for the crash at the time it occurred. If issues are identified, attempt targeted troubleshooting by addressing potential causes through deletion, updating, or reinstallation.

System restore

Please refer to [Desktop] How to restore the system to factory defaults through F3 Recovery to restore the system to its factory defaults. This method typically resolves software-related faults.

If the problem persists even after following the above steps, please contact MSI customer service center for further assistance.

Reference Information and Related Articles

[Desktop] How to update BIOS?

[Desktop] How to update the driver?