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[Notebook] USB Data Transfer Anomalies

February 19,2024

If your notebook experiences USB data transfer issues (such as slow transmission speeds or getting stuck), please refer to the following steps for troubleshooting:



Initial determination

  • Check USB interface specifications: USB transmission speed is limited by interface specifications. Please confirm that the interface specifications match the USB transmission specifications.
  • Inspect USB interface or cable: Check for damage to the USB interface or connecting cable, as this may result in the USB device not functioning properly or exhibiting abnormalities.
  • Test on another computer: Try inserting the USB device into another known-good computer. If it still does not work properly, the USB device may be faulty.
  • Prior to using some USB devices, corresponding USB device software or drivers may need to be installed first. Please confirm that your computer has installed the correct software or driver.
  • Direct connection: If your USB device is connected through a USB hub, try connecting the USB device directly to the computer's USB interface. If the device works properly, the issue may be with the USB hub or insufficient power supply.
  • Check file transfer: Large file transfers may consume a lot of time and cause the computer to become unresponsive.


Run Windows Update

Please refer to [Notebook] How to Update the Windows Operating System?. After updating the Windows system to the latest version, check if the issue is resolved.



Update the Chipset Drivers

his problem might also be caused by the driver; you can refer to [Notebook] How to update the driver? to download the chipset driver from the official website of MSI and run the driver update.



Update BIOS

Please refer to [Notebook] How to update BIOS? to update the BIOS to the latest version, and then confirm whether the problem has been solved.



Restore System

If the problem still persists, please refer to [Notebook] How to restore the default factory system through F3 Recovery? to restore the system to its factory settings.




If you have tried the above troubleshooting methods and still cannot resolve the issue, please reach out to the MSI customer service center for further assistance.




Reference Information and Related Articles

[Notebook] How to Update the Windows Operating System?
[Notebook] How to update the driver?
[Notebook] How to update BIOS?
[Notebook] How to restore the default factory system through F3 Recovery?

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