When the wireless network function on your notebook cannot be used, it is recommended to first check if the network and related devices are functioning properly, and then proceed with driver updates and troubleshooting for the notebook.

• Confirm network devices and status
• Restore the BIOS settings
• Wireless network interface card driver reinstallation
• Resetting the network
• Update BIOS and run Windows Update
• System restore

Confirm network devices and status

Please use a smartphone or another computer to confirm if the router and wireless access point are functioning properly. If other devices cannot connect to the network either, it is suggested to contact your internet service provider and check the hardware or settings of the router and wireless access point.

If only the computer cannot use the wireless network, please continue with the following troubleshooting steps:

Check the Wi-Fi indicator light on the computer:

If the indicator light is not on, check if airplane mode is enabled. If airplane mode is disabled, please go to the Windows Control Center and enable the Wi-Fi function.

If the indicator light is on, it indicates that the Wi-Fi function is already enabled. Please continue with the following troubleshooting steps.

Restore the BIOS settings

Please refer to [Notebook] How to Restore BIOS Settings to reset the BIOS to default values. If the problem persists, please continue with the following troubleshooting steps.

Wireless network interface card driver reinstallation

Before downloading drivers from the MSI website, make sure to confirm the machine model and the wireless network card model.

Steps for downloading and installing drivers:

1. Visit the MSI official website, enter the model number in the search bar at the top right, and press Enter to find the corresponding model.

2. Click “Download”.

3. Select the driver and choose the corresponding operating system.

4. Select "Wireless LAN" and click "Download."

5. The extracted driver folder usually contains an installation file named "setup.exe". Double-click this file to run it, and click "Next" until the installation is complete.

6. After installation, please restart the computer and check if the wireless network function has been restored to normal.

Resetting the network

1. Click on Start, open "Settings".

2. Click on "Network & internet", select "Advanced network settings".

3. Click “Network reset”.

4. Click on "Reset now" → Click "Yes".

Update BIOS and run Windows Update

Please refer to:

[Notebook] How to update BIOS?

[Notebook] How to Update the Windows Operating System?

Ensure that both your BIOS and Windows packages are up to date, and then confirm if the issue is resolved.

Restore System

If the above troubleshooting steps have been completed but the problem persists, it is recommended that you back up all your personal files and refer to [Notebook] How to restore the default factory system through F3 Recovery? to restore the system to its factory state.

If you have followed the steps and the issue persists, please contact the MSI customer service center for further assistance.

Reference Information and Related Articles

[Notebook] How to Restore BIOS Settings

[Notebook] How to update BIOS?

[Notebook] How to Update the Windows Operating System?

[Notebook] How to restore the default factory system through F3 Recovery?