Please identify the conditions and timing when the issue occurs. There are three scenarios:

1. PC not booting

To confirm the hardware assembly. If nothing appears abnormal, the power supply and hardware installation are eliminated as suspect.

2. During the booting process

To enter BIOS environment, if the screen back to normal, the graphics card is eliminated as suspect.

3. Entered Operating System

Software troubleshooting, if the symptom occurs at this stage, please update the driver to the latest version.

To confirm the hardware assembly

  • Check the power connectors. Make sure the graphic card is tightly attached to the motherboard PCI-E slot. The 6pin or 8pin power connector is properly inserted to the graphics card. (If the graphics card has multiple separate connectors, please load all of them to make sure the power is fully supplied)
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  • Check graphics card installation. Remove the graphic card and assemble again to make sure the PCIe pins are well-attached to the motherboard.
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  • To confirm the monitor function, whether the displays went well with another PC. Alternatively, use another monitor to cross-testing the graphics card output.
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  • To confirm the display cable is well connected to the graphics card and the monitor or cross testing with another display cable.
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To enter BIOS environment

  • Upon powering on the PC, please start hitting the [Del] key continuously to enter the BIOS menu.
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  • If the screen displayed pixelated or with lines or flashes under BIOS environment, that means the graphics card is faulty.
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Software troubleshooting

We recommend you to uninstall the current driver before installing the new driver. It is recommended to install the driver released on MSI official website, which has been running a full testing to make sure it is fully compatible to our product. Comparing with the chip vendor’s driver version, the vendor will release the newest version on their website, which can also be used as an option. Running a Windows Update could also fix the problem. Note: please uninstall the existing driver before performing a new driver installation process.

Uninstall the existing driver

Download and update MSI official website’s driver version

Download and update the driver from chip vender

Update drivers in Windows 10

Uninstall the existing driver

Method 1: Uninstall the driver with Device Manager

  • In Windows OS right click [Windows] → Choose [Device Manager]
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  • Click [Device Manager], find out [Display adapters]
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  • Right click the driver, choose [Uninstall device]
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  • Tick [Delete the driver software for this device], click [Uninstall]
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Method 2: Uninstall the driver with Apps and Features

  • Right-click on Windows Start icon > Select [Apps and Features]
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  • Input the chipset vendor like “NVIDIA” or “AMD” to search the driver to uninstall.
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Download and update MSI official website’s driver version

  • Go to MSI official website, search your motherboard and download the driver
  • For example: RTX 2070 GAMING Z 8G, input the product name on the top right search bar , press [Enter]
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  • The matching result for “GeForce RTX 2070 GAMING Z 8G” will show up, select [Download] to enter download section.
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  • Go to [Driver] tab
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  • Select your operating system
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  • Click and Expand [NVIDIA Graphics Drivers] click on the arrow pointing down icon to download
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  • Right-click on the downloaded file and select [Extract All] to unzip the compressed folder
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  • Click [Extract]
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  • Unzipping the file
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  • Right click on the file, click [Open] to start the driver installation
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  • Click [OK] and select [NEXT] in the next step
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  • Wait for the system compatibility check
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  • Click [AGREE AND CONTINUE]
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  • Click [NEXT]
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  • Preparing for install
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  • Installing the driver (Note: The screen will goes black a few times during the process, which is normal)
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  • Installation complete, please click [Restart Now] to restart your PC and it’s all good to go.
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Download and update the driver from chip vender

Visit AMD or NVIDIA official website to download and install the driver.

NVIDIA official web: https://www.geforce.com.tw/drivers

AMD official web: https://www.amd.com/zh-hant/support

  • Take GeForce RTX 2070 GAMING Z 8G as an example
  • Visit Nvidia's website, click [DRIVERS], choose [DRIVERS]
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  • Select the graphics card. (Take GeForce RTX 2070 GAMING Z 8G as the example)
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  • Click [START SEARCH]
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  • Download the newest version
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  • Click [DOWNLOAD]
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  • Right-click on the downloaded file and select [Extract All] to unzip the compressed folder
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  • Click [Extract]
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  • Extracting the file
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  • Right click on the file, click [Open] to start the driver installation
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  • Click [OK] and select [NEXT] in the next step
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  • Wait for the system compatibility check
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  • Click [AGREE AND CONTINUE]
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  • Click [NEXT]
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  • Preparing for install
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  • Installing the driver (Note: The screen will goes black a few times during the process, which is normal)
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  • Installation complete, please click [Restart Now] to restart your PC and it’s all good to go.
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Update drivers in Windows 10

  • Make sure that your device is connected to the internet.
  • MRight click on [Windows Start icon] → select [Device Manager]
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  • Expand [Display adapters]
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  • Right click on the graphic device under Display adapters, click on [Update driver]
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  • Select [Search automatically for updated driver software]
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  • It is connecting to Microsoft server to search the available drivers
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  • Driver installation complete, you may close this window.
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