MSI Care

1. Event Duration and Enrolment

Participants may enroll in the “MSI Care - Customer Spotlight” campaign. By participating in the Campaign, each entrant (“Participant” or “You”) unconditionally accept(s) and agree(s) to comply with and abide by these Terms and Conditions and the decisions of MSI, which shall be final and binding in all respects.

• 1. Participants must own one (1) or more MSI product(s) and have interacted with MSI’s Service Center through web ticket, live chat, or hotline. To enter, Participants are required to submit an authentic and informative customer service review for your MSI product. Submit your review and fill-in required information on the Event page (https://www.msi.com/Landing/msi-care ).
  2. MSI will share and publicize approved Participants’ name and service reviews on its controlled websites or channels. Accordingly, Participants need to agree to MSI’s license terms set forth below as a precondition to join this Event. SUBMISSION OF THE REQUIRED REVIEW AND FILLING IN THE REQUESTED INFORMATION ON THE EVENT PAGE SHALL BE DEEMED ACCEPTANCE OF THESE TERMS AND CONDITIONS.
  3. MSI will verify the review and have right to approve or deny the submission in its sole discretion. MSI may reach out to Participants through each Participant’s registered email or other registered contact method to confirm contents of the review.
  4. Participants who have submitted an MSI Care Story may get MSI Reward one-time 25 points. MSI Reward bonus point will automatically register in your account after you submit the form successfully. You MUST be a current registered MSI Reward Program member, or you can elect to join the MSI Reward Program. Your submitted mail address MUST be the same as your reward account. Please note that it may take up to 24 hours for your point balance to adjust.
  5. Eligible Regions: Worldwide except Balkans, Belarus, Central African Republic, Congo, Cuba, Iraq, Iran, Lebanon, North Korea, Somalia, Syria, Venezuela, Yemen, Zimbabwe, and the Crimea region of Ukraine.
  6. For the avoidance of doubt, Participants shall not submit one review to multiple Event territory / ies or request for the prize offered in other jurisdictions. The prizes listed on each particular Event program page are only available to the Participants who meet all Terms and Conditions for the specified program and jurisdiction/territory.
  7. This Event is only for eligible end user consumers and not businesses. MSI, MSI affiliates, subsidiary, manufacturer, business partner, distributor, wholesaler, reseller, retailer, or agency employees and their immediate families are not eligible to participate in this Event.
  8. MSI retains the right to make adjustments of these terms without prior notice subject to any directions from a regulatory authority. MSI may, at its discretion, disqualify participants who do not meet or violate these terms.
  9. Participants must be at least 18 years old. Void where prohibited or restricted by law.
  10. Early termination and amendments: MSI reserves the right to prematurely terminate the Event in whole or in part without reason at any time or to change its course if it is not possible to guarantee the proper execution of the Event for technical (e.g. computer virus, manipulation of or errors in software/hardware), legal or other reasons (e.g. prohibition by a government agency or online platform).

We may ask You for information during the Event enrolment and product registration process that may, as applicable, include without limitation Your email, name, product serial number, redemption code, purchase information, and other voluntary information You provide. In addition, we may indirectly gather information from you via cookies or website embedded analytics. The information we collect will be used in the following manner: to run this Event, to verify Your eligibility, to contact You if needed, to ensure prize(s) can be sent to You, to store registered product data for as long as an ongoing relationship exists between us (eg. When You use our services such as warranty, eDM notices, etc.), and to use solely for internal market studies for developing better products and services. Your information will not be shared with third parties, except: i) to third party processors such as our internet service and website providers in order for us to execute this Event; or ii) when reporting or responding to actual or suspected breach of applicable laws to legal and regulatory authorities such as courts or the police to the extent needed.

Because of the international nature of our business, we transfer information within the MSI group, and to third parties as referenced above, in connection with the purpose set forth in these terms and conditions. Therefore, we may transfer information to countries that may have different laws and data protection compliance requirements that those applicable in the country You are located.

Further details of how Your information may be used and processed are detailed in MSI’s privacy policy, available at https://www.msi.com/page/privacy-policy. The MSI Privacy Policy constitutes a part of this Terms and Conditions, and is hereby incorporated by reference with full force and effect.

You may be asked to join MSI’s eDM emailing list to receive MSI product news or service updates. If you do not want to subscribe to this list, please do not check the subscribe or similarly titled check box.

For any material You may provide to us for this Event, including without limitations, pictures, videos, reviews, content, comment, feedback, and written material, as applicable (collectively, “Submitted Materials”), You hereby grant MSI and its worldwide subsidiaries a perpetual, irrevocable, royalty-free, fully paid up, worldwide, sublicensable license to use, reproduce, copy, distribute, create derivative works of, publicly display and perform, and otherwise use or exploit the Submitted Materials in any legal manner reasonably determined by MSI and subject to MSI’s Privacy Policy.

You hereby represent and warrant that:

1. The information You have provided is accurate and true;
2. You have the full authority, capacity, power, and right to enroll in this Event, and make the required license grant, representation, and warranties under this Terms and Conditions;
3. You have obtained and will maintain all applicable approval, consent, permissions, licenses, and waivers necessary to grant the licenses stated above to MSI and its subsidiaries; and
4. You have complied with all applicable laws in enrolling in this Event.

You shall defend, indemnify, and hold harmless MSI, its affiliates, and successors, assigns, directors, and agents, from and against any and all liabilities, damages, judgments, costs, expenses, and fees (including reasonable attorney’s fees) resulting from any claims, investigations, litigation, or other legal or administrative action by third parties arising out of or relating to any actual or alleged breach by You of any representations, warranties, undertakings in this Terms and Conditions

MSI reserves the sole and discretionary right:

MSI PRIZE(S) IS/ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAWS, MSI SHALL NOT BE LIABLE TO YOU ON ACCOUNT OF ANY CLAIM (REGARDLESS OF THEORY OF LIABILITY WHETHER BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, OR OTHERWISE) FOR ANY SPECIAL, CONSEQUENTIAL, RELIANCE, INDIRECT, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES, WHETHER FORESEEABLE OR NOT, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, GOODWILL OR COST OF REPLACEMENT.

This Terms and Conditions is governed and construed by the laws of Taiwan, regardless of conflict of law principles, and all disputes arising from the Event and these terms shall be adjudicated by the Taipei District Court in Taipei, Taiwan. Any provision invalidated by a competent court shall be stricken, and the remaining Terms and Conditions will remain in full force and effect. Failure by MSI to enforce any right under this Terms and Condition shall not be deemed to be a waiver. MSI shall not be liable for any failure to perform due to circumstances beyond its reasonable control. This Terms and Conditions shall not be assigned or otherwise transferred by You to any other third party; all unauthorized assignments are null and void. This Terms and Conditions constitute the entire agreement between the parties with respect to the Event, and supersede any prior agreements, communications, representations, or discussions, oral or otherwise.