MSI Care provide comprehensive service and support for your MSI devices. Enjoy
free extended warranty, instant expert support, free pick-up and delivery of your devices, and many more
Your experience matters! We wants to hear your MSI service experience, which will help us move in the right direction and help serve you better. Share your MSI Care story with us, and we’ll show our appreciation with some cool rewards!
FREE 3-Month Extended Warranty for MSI Laptops,
Desktops, Monitors, and All-in-One PCs
MSI Care offers free extended warranty to protect your
MSI products past their original product warranties. Just register your
product and fill in a short questionnaire to enjoy a 3-month extension on
your product warranty and avoid unexpected
repair costs for much longer at no additional cost to you! The service only
applies to laptops, desktops, all-in-one pcs, and monitors that are still
within their respective commercial warranty period.
MSI guarantees a dependable, hassle-free repair
experience when you send in your MSI products to us. Every product is
handled only by trained experts who use genuine MSI parts for repairs. We
don’t just stop at repairing your devices; we service, test, and tweak till
we have them running at optimal efficiency. Our team will handle every
product with the care it deserves to get it back to you, fully-functional
and optimized for maximum performance.
Enjoy a seamless Premium Support experience to help you deal with a broad range of technical issues that you may encounter with your MSI device. Not only do you get direct access to our most elite tier of technical
staff for advanced troubleshooting, but you’ll also be assigned a dedicated expert who will handle your support ticket from start to end.
MSI Live Chat gives you access to instant, one-on-one
support from an MSI expert. You are guaranteed courteous, knowledgeable
communication from a skilled specialist who can quickly answer your
questions and help
you with any problems you might have encountered. It’s the fastest, most
convenient way to get help from MSI.
MyMSI offers front-row access to all things MSI. From
App-Only content, quick and easy product registration, quests, and rewards
to opening and tracking support tickets – it’s all just a tap away!
Whether you need help troubleshooting an issue or requesting a repair, our
instant support is just a tap away on the MyMSI app.
MSI Center is a user-friendly application that helps you
monitor, tweak, and optimize system performance to ensure your PC works the
way you want it to. Enjoy easy access to system settings, CPU and RAM
display color modes, sound effects, LED-backlight colors, and so much more.
MSI Center hands you the controls to all compatible devices in a single
MSI Downloads grant you easy access to the latest
software, drivers, manuals, and utilities downloads to elevate your MSI
product. Intelligent hardware design is only part of the story. Enjoying a
computing experience also requires you to have easy access to detailed MSI
manuals and software applications that ensure you’re always in control.
Explore inspiring stories from our customers all
across the globe to find out how MSI Care delivers remarkable service
experiences to our customers. From these stories, you'll know whether MSI Care
can elevate your MSI experience. Feel free to browse the Customer stories below
or share your own service experience with us now！
Share Your Story
Your experience matters! We want to hear your MSI service experience,
which will help us move in the right direction and help serve you better. Share your MSI Care story
with us, and we’ll show our appreciation with some cool rewards!
Participants who have submitted a MSI Care Story may get MSI Reward
50 bonus points one time. The Reward points will manually register in your account after you
complete the form submission. You MUST be a current registered MSI Reward Program member, or you
can elect to join the MSI Reward Program. Your submitted mail address MUST be the same as your
reward account. Please note that it may take up to 5 days for your point balance to adjust.
Participants may enroll in the “MSI Care - Customer Spotlight” campaign. By
participating in the Campaign, each entrant (“Participant” or “You”)
unconditionally accept(s) and agree(s) to comply with and abide by these Terms
and Conditions and the decisions
of MSI, which shall be final and binding in all respects.
Participants must own one (1) or more MSI product(s) and have interacted
with MSI’s Service Center through web ticket, live chat, or hotline. To
enter, Participants are required to submit an authentic and informative
customer service review for your MSI
product. Submit your review and fill-in required information on the Event
page (https://www.msi.com/Landing/msi-care ).
MSI will share and publicize approved Participants’ name and service reviews
on its controlled websites or channels. Accordingly, Participants need to
agree to MSI’s license terms set forth below as a precondition to join this
Event. SUBMISSION OF THE
REQUIRED REVIEW AND FILLING IN THE REQUESTED INFORMATION ON THE EVENT PAGE
SHALL BE DEEMED ACCEPTANCE OF THESE TERMS AND CONDITIONS.
MSI will verify the review and have right to approve or deny the submission
in its sole discretion. MSI may reach out to Participants through each
Participant’s registered email or other registered contact method to confirm
contents of the review.
Participants who have submitted an MSI Care Story may get MSI Reward
one-time 50 points. MSI Reward bonus point will automatically register in
your account after you submit the form successfully. You MUST be a current
registered MSI Reward Program member,
or you can elect to join the MSI Reward Program. Your submitted mail address
MUST be the same as your reward account. Please note that it may take up to
24 hours for your point balance to adjust.
Eligible Regions: Worldwide except Balkans, Belarus, Central African
Republic, Congo, Cuba, Iraq, Iran, Lebanon, North Korea, Somalia, Syria,
Venezuela, Yemen, Zimbabwe, and the Crimea region of Ukraine.
For the avoidance of doubt, Participants shall not submit one review to
multiple Event territory / ies or request for the prize offered in other
jurisdictions. The prizes listed on each particular Event program page are
only available to the Participants
who meet all Terms and Conditions for the specified program and
This Event is only for eligible end user consumers and not businesses. MSI,
MSI affiliates, subsidiary, manufacturer, business partner, distributor,
wholesaler, reseller, retailer, or agency employees and their immediate
families are not eligible to participate
in this Event.
MSI retains the right to make adjustments of these terms without prior
notice subject to any directions from a regulatory authority. MSI may, at
its discretion, disqualify participants who do not meet or violate these
Participants must be at least 18 years old. Void where prohibited or
restricted by law.
Early termination and amendments: MSI reserves the right to prematurely
terminate the Event in whole or in part without reason at any time or to
change its course if it is not possible to guarantee the proper execution of
the Event for technical (e.g.
computer virus, manipulation of or errors in software/hardware), legal or
other reasons (e.g. prohibition by a government agency or online platform).
We may ask You for information during the Event enrolment and product registration
process that may, as applicable, include without limitation Your email, name, product
serial number, redemption code, purchase information, and other voluntary information
You provide. In addition, we may indirectly gather information from you via cookies or
website embedded analytics. The information we collect will be used in the following
manner: to run this Event, to verify Your eligibility,
to contact You if needed, to ensure prize(s) can be sent to You, to store registered
product data for as long as an ongoing relationship exists between us (eg. When You use
our services such as warranty, eDM notices, etc.), and
to use solely for internal market studies for developing better products and services.
Your information will not be shared with third parties, except: i) to third party
processors such as our internet service and website providers
in order for us to execute this Event; or ii) when reporting or responding to actual or
suspected breach of applicable laws to legal and regulatory authorities such as courts
or the police to the extent needed.
Because of the international nature of our business, we transfer information within the
MSI group, and to third parties as referenced above, in connection with the purpose set
forth in these terms and conditions. Therefore, we may transfer information
to countries that may have different laws and data protection compliance requirements
that those applicable in the country You are located.
Further details of how Your information may be used and processed are detailed in MSI’s
Policy constitutes a part of this Terms and Conditions, and is hereby incorporated
by reference with full force and effect.
3. eDM Subscription
You may be asked to join MSI’s eDM emailing list to receive MSI product news or service
updates. If you do not want to subscribe to this list, please do not check the subscribe
or similarly titled check box.
4. Participant License
For any material You may provide to us for this Event, including without limitations,
pictures, videos, reviews, content, comment, feedback, and written material, as
applicable (collectively, “Submitted Materials”), You hereby grant MSI and its worldwide
subsidiaries a perpetual, irrevocable, royalty-free, fully paid up, worldwide,
sublicensable license to use, reproduce, copy, distribute, create derivative works of,
publicly display and perform, and otherwise use or exploit the
Submitted Materials in any legal manner reasonably determined by MSI and subject to
5. Participant Representation and Warranties
You hereby represent and warrant that:
The information You have provided is accurate and true;
You have the full authority, capacity, power, and right to enroll in this Event,
and make the required license grant, representation, and warranties under this
Terms and Conditions;
You have obtained and will maintain all applicable approval, consent,
permissions, licenses, and waivers necessary to grant the licenses stated above
to MSI and its subsidiaries; and
You have complied with all applicable laws in enrolling in this Event.
6. Participant Indemnification
You shall defend, indemnify, and hold harmless MSI, its affiliates, and successors,
assigns, directors, and agents, from and against any and all liabilities, damages,
judgments, costs, expenses, and fees (including reasonable attorney’s fees) resulting
from any claims, investigations, litigation, or other legal or administrative action by
third parties arising out of or relating to any actual or alleged breach by You of any
representations, warranties, undertakings in this Terms
7. Participant Acknowledgement and Consent.
MSI reserves the sole and discretionary right:
MSI reserves the sole and discretionary right:
to determine, on a final and conclusive basis, whether a
participant has fulfilled the Event requirements in good faith.
For illustrative purpose without limiting any other terms, MSI
may disqualify participants: a) if Event enrolment or product
is incomplete, b) if Event eligibility requirements such as
applicable product line or regional restrictions are not met; c)
if the provided documents are forged, fraudulent, or void; d) if
scripts, plugins or other means were used to enter or complete
Event enrolment; e) if participant does not have the legal
capacity to enroll in this Event, or f) if criminal or illegal
acts are committed
or allegedly committed to enroll in this Event;
to replace the prize with items of similar value without prior
to vary, delete or add to any of these terms and conditions
without prior notice;
MSI is not liable and assumes no liability to any person for any loss,
dissatisfaction, or damage arising from the prize, and uses thereof. Winners
shall not make any claims against MSI;
MSI disclaims all liability for any delays, misdelivery, loss, or failure in
the delivery of the winning notification due to mechanical, technical,
electronic, communications, telephone, computer, hardware, internet, or
software errors, malfunctions,
or failures of any kind. In such eventuality, the winner unconditionally
waives his/her right to the prize and any associated compensation.
8. MSI Warranties Exclusion
MSI PRIZE(S) IS/ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY
KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A
9. Limitation of Liability
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAWS, MSI SHALL NOT BE LIABLE TO YOU ON
ACCOUNT OF ANY CLAIM (REGARDLESS OF THEORY OF LIABILITY WHETHER BASED UPON PRINCIPLES OF
CONTRACT, WARRANTY, NEGLIGENCE OR OTHER TORT, BREACH OF ANY STATUTORY DUTY,
OR OTHERWISE) FOR ANY SPECIAL, CONSEQUENTIAL, RELIANCE, INDIRECT, INCIDENTAL, PUNITIVE
OR EXEMPLARY DAMAGES, WHETHER FORESEEABLE OR NOT, INCLUDING BUT NOT LIMITED TO LOST
PROFITS, REVENUE, GOODWILL OR COST OF REPLACEMENT.
This Terms and Conditions is governed and construed by the laws of Taiwan, regardless of
conflict of law principles, and all disputes arising from the Event and these terms
shall be adjudicated by the Taipei District Court in Taipei, Taiwan. Any provision
invalidated by a competent court shall be stricken, and the remaining Terms and
Conditions will remain in full force and effect. Failure by MSI to enforce any right
under this Terms and Condition shall not be deemed to be a waiver.
MSI shall not be liable for any failure to perform due to circumstances beyond its
reasonable control. This Terms and Conditions shall not be assigned or otherwise
transferred by You to any other third party; all unauthorized assignments
are null and void. This Terms and Conditions constitute the entire agreement between the
parties with respect to the Event, and supersede any prior agreements, communications,
representations, or discussions, oral or otherwise.
*** MSI Care applies to laptops, desktops, all-in-one pcs, and monitors only. Not
all services are available in all countries. Regional and product eligibility applies. The information
provided on this website is only for informational purposes, and
does not represent the applicable terms for MSI Care. We reserve the right to make changes and
corrections at any time without notice. To learn more about MSI services, please visit